Support Center

How do I resolve a refresh error on my account?

Last Updated: Jul 17, 2017 10:54AM CDT
We ask that you please do not remove and re-add an account as a way to resolve an error, as it may create further issues with the account's ability to refresh in the future. If you have an error, please either 1) follow the directions in the error message, or 2) try performing a manual refresh on the account by clicking on the account with the error and then clicking the manual "Refresh Now" button. You will be asked to confirm your financial institution's username and password to manually refresh the account to resolve the error.

If you're still unable to successfully refresh your accounts due to the error, please email us at support@saveup.desk-mail.com. We have a dedicated customer service team that is always happy to help! Please understand that maintaining connections to thousands of legacy banking systems is not easy. We will work with our data partner, Yodlee, to resolve issues as best as we can!

Contact Us

422d0e2395504b3bf1e2f2d25bcaad7a@saveup.desk-mail.com
http://assets0.desk.com/
false
playSaveUp
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete