Support Center

How do I resolve a refresh error on my account?

Last Updated: Jul 28, 2017 12:22AM CDT
Please do not remove and re-add an account to resolve an error - the error will prevent you from being able to re-add the account. If you have an error, please either 1) follow the directions in the error message, or 2) try performing a manual refresh on the account. When manually refreshing an account, you'll be asked to verify your financial institution's login credentials to confirm your identity. Please see How do I refresh an account?

If the error continues and you're still unable to successfully refresh, please email us. We have a dedicated Support Team that's always happy to help!

Please understand that maintaining connections to thousands of legacy banking systems is not easy. We will work with our service provider, Yodlee, to resolve issues as best as we can!

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