Congrats on paying off your loan! Unfortunately, SaveUp doesn't always receive information from your financial institution when a loan has been paid off because loan accounts usually close within 72 hours of being paid off. Thus, we request transaction data from a closed/inactive account and do not receive any information back.
We're happy to issue credits to your SaveUp account for the final transaction on your loan! If possible, please email us a screenshot of your loan statement so we can verify the final payment. Please feel free to crop or hide any account information for security reasons. We apologize for the inconvenience, and we applaud your financial success!
*Please note that we do not issue credits for refinanced loans because it is simply moving your debt from one account to another. We will only issue credits for debt that has been paid off by you.